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Shop FAQ

If you need more information than the frequently asked questions below, please get in touch through shop@realmofobscura.com at any time.

When will I get a notice if my order has been sent?

For customers in Europe we offer Paypal and Bank Transfer options, for the rest of the world Paypal only. Upon receiving payment, the order will not be shipped. When the order will be processed and shipped an email with billing and shipping information will be delivered.

Do you provide a tracking number?

Orders from NON-EU countries will be shipped with tracking information only. Orders in Europe will be shipped with tracking information in case of purchases of 100 € and more.

Track your order

Once a pcakge leaves our office, Obscura is not responsible for tracking your order. Orders outside EU countries receive a tracking code. Follow your order and make sure someone will be able to receive your package. Contact your local post office / carrier before contacting our staff.

My package was sent back to Obscura

In case of a return of your order, please contact our staff. You will receive a message once a package returned to our office. Either Obscura resends your order against shipping costs or a refund is possible. Shipping costs are not refundable.

I ordered the wrong size of an item, can I change my shirt?

Yes. Please get in touch and name your order # and item you like to change.

My order did not arrive, what should I do?

If your order does not arrive within 25 days, please get in touch directly through shop@realmofobscura.com. Please also follow the shipping details you receive through your tracking number.

My package arrived with a broken Vinyl / CD – can you help?

Please get in touch with our shop team to find a solution. Name your order #, full name and describe the damages. A photo might help as well.

I don't live in Europe, can I order merchandise anyway?

Yes. Shipments to countries outside Europe take up to 15 working days. With your tracking number delivered, you are able to follow the status of your order.

I have special requests; how do I submit them?

Just get in touch through shop@realmofobscura.com.

Will I find the same items at the merch stand at the band's shows?

Depending on the show or festival, Obscura will not offer every item you find in this shop.

I can't find a fitting shirt on your website, can I order special sizes?

Yes. Upon request, we are able to order special sizes for all items. Please get in touch with our shop team.

Why are shipping costs so expensive?

Obscura only ships through Deutsche Post / DHL. Shipping costs are calculated concerning weight and destination and differ from each order.

Can I buy using a Credit Card?

Yes. You can link your credit card through Paypal without having an Paypal account.